Shipping Information

At Miss Actually, we aim to provide a smooth and reliable shipping experience. Please review the information below regarding shipping times, tracking, and delivery.

Order Processing

We aim to process and dispatch orders as quickly as possible. Please allow additional processing time during weekends, public holidays, or periods of high demand.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

Shipping & Delivery Times

Orders typically arrive within approximately 5–7 business days after dispatch.

Please note that delivery times are estimates and may vary depending on your location, customs processing, or unforeseen shipping delays. During busy periods, deliveries may take slightly longer than expected.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to follow your delivery.

You can also check your order's status at any time using our Track Your Order page.

Please allow some time for tracking information to update after dispatch. It's normal for tracking updates to occasionally pause while your package moves between facilities.

Delayed or Lost Packages

While we do our best to ensure timely delivery, occasional delays can occur.

If your order is taking longer than expected or tracking has not updated for an extended period, please contact us at hello@missactually.com.

In the rare event that your package is lost in transit, our team will investigate and arrange a replacement at no additional cost where appropriate.

Delivered but Not Received

If your package is marked as delivered but you have not received it, please check around your property, with neighbours, or with your building management, if applicable.

Occasionally, tracking may show a delivery confirmation shortly before the package arrives.

If you are still unable to locate your order, please contact our support team for assistance.

Incorrect Shipping Addresses & Order Changes

Customers are responsible for ensuring their shipping information is correct at checkout.

If you need to update your address or make changes to your order, please contact us as soon as possible. We will do our best to accommodate requests before dispatch.

Once an order has shipped, we are generally unable to make changes or cancellations.

Contact Us

For any shipping or delivery enquiries, please contact us at hello@missactually.com with your order number.

Our customer support team aims to respond to all enquiries within 24 hours.